FAQ
FAQ
Shipping
- How long does shipping take? US orders ship within 1–3 business days and arrive in 3–7 business days. International orders take 10-18 business days.
- Do you offer free shipping? Yes, free shipping on all orders over $100 (US only). Otherwise, a flat rate of $8 applies.
- Do you ship internationally? Yes. Please note that international customers are responsible for any customs duties or taxes.
Returns & Exchanges
- What is your return policy? You have 30 days from delivery to return unworn items with tags attached and hygiene liner intact. Sale items are final sale.
- How do I start a return? Email us at support@vcekini.com with your order number. We will reply with instructions within 1–2 business days.
Sizing & Fit
- How do I know which size to order? Please check our size chart on each product page. We recommend measuring yourself before ordering.
- What if the bikini doesn’t fit? You can return or exchange it within 30 days as long as it’s unworn with tags attached.
Product Care
- How do I care for my VceKini bikini? Hand wash cold with mild detergent and air dry. Do not bleach or tumble dry.
Orders
- Can I cancel my order? Yes, please contact us within 24 hours of placing your order.
- When will my order ship? All orders are processed and shipped within 1–3 business days.
Other
- Do you offer wholesale or custom orders? Yes - please email support@vcekini.com for wholesale inquiries.
- How can I contact customer service? Email us anytime at support@vcekini.com.
- We usually reply within 24 hours.